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Okay Read MoreMobile key access/Online check in
How to Access Your Room
Welcome to Grow at Goodwood
Grow at Goodwood uses online check-in and mobile room keys, allowing you to go straight to your room without visiting a reception desk.
There is no on-site reception, so online check-in must be completed before we can issue your room key.
Before You Arrive
- Complete online check-in using the link sent by email or SMS, or use the button above.
- Provide your valid photo ID, contact details and credit card details, and complete the digital registration form.
- Make sure your booking and check-in details match.
- Download and set up the JustIN Mobile app before arrival.
Download JustIN Mobile
Your phone will be your room key. Download the JustIN Mobile app before you arrive:
Important: Use the same contact details in JustIN Mobile that you used for your booking and online check-in. Ensure Bluetooth is enabled and allow notifications when prompted.
Getting Your Mobile Key
- Your mobile key will be issued once your room is ready, from 2:00pm on your arrival day.
- If your room is ready earlier, we’ll let you know by SMS.
- Open JustIN Mobile to view your room number and access your mobile key.
- When you arrive at your room, ensure Bluetooth is enabled and hold your phone near the lock to unlock the door.
Seeing “mobile number not found”?
This can occur before your room has been assigned. Once your room is ready and your booking has synced with JustIN Mobile, you will be able to access your mobile key.
Having trouble opening the door?
Make sure Bluetooth is enabled and hold your phone near the lock. Please allow a few seconds for the lock to respond.
Need Help?
If you need assistance with online check-in, JustIN Mobile or accessing your room, please contact our guest support team.
Booked Through Booking.com, Expedia or Another Travel Site?
If you booked through Booking.com, Expedia, Agoda, Hotels.com or another travel site, important messages such as your online check-in instructions and mobile key information may be delivered through the travel site’s messaging portal rather than directly to your email. The travel site may also not provide us with your correct email address or mobile number.
If you’re waiting for your check-in details, please check your travel site’s message centre or booking portal, as well as your email junk/spam folder.
Thinking about booking?
We recommend booking directly with Grow at Goodwood for the most seamless experience, as your check-in and arrival information can be sent directly to the email address and mobile number provided with your booking.